Terms of Service

Junkline is a junk-removal service operating across Greater Los Angeles. You book online at one flat price; pickups are performed by vetted, licensed and insured local hauling crews that we match to your job. Your agreement and your payment are with Junkline — we coordinate the crew.

Our prices are flat and all-inclusive: labor, carry-out, transport, and disposal. Every job has a $75 minimum, and orders of 5 or more items get 10% off automatically.

The price you see when you book is locked. Our crew will not raise it on site. The one exception: if the job turns out to be materially different from what was booked (for example, significantly more items, or items different from what was described or photographed), we will tell you before any work starts. You can approve an adjusted price or cancel at no charge — work never begins at a price you haven't agreed to.

If you build your quote from photos, the itemized list is an AI-generated suggestion that you review and confirm before booking, and our team double-checks it against your photos before dispatch.

Crews operate 8 AM to 10 PM every day, and we need about 5 hours to match your job with the right crew, so a booking made by mid-afternoon can often be picked up the same day. You choose the day and a two-hour arrival window at booking. If a crew is ever delayed, we'll contact you as early as we can.

You can cancel for free up to 48 hours before the start of your arrival window, for a full refund. Inside 48 hours, a crew has usually already been reserved for you — contact us at hello@junkline.com and we'll work it out with you case by case. Rescheduling with more than 48 hours' notice is free.

You pay the quoted price by card when you book, processed by our payment provider. We never see or store your full card number. Refunds, when due, go back to the card you paid with.

We remove non-hazardous household and commercial items: furniture, mattresses, appliances, electronics, exercise equipment, boxes and bags, debris, and full cleanouts. Mattresses, e-waste, and refrigerant-bearing appliances are handled according to California and federal rules.

We can't take hazardous materials — things like wet paint, chemicals, fuels, oils, asbestos, or medical waste. Crews may decline any item that is unsafe or unlawful to transport; if that changes your total, rule 2 above applies (you approve first, or cancel free).

Please make sure the crew can safely reach the items — an adult available to let them in, pets secured, and any gate codes or parking instructions shared at booking. If your building requires a Certificate of Insurance, we provide one free; flag it when you book so it's ready before arrival.

Crews are vetted and insured, and they treat your space with care. If anything is damaged or an issue comes up during a pickup, contact us right away at hello@junkline.com — we'll work with you and the crew's insurance to make it right. To the extent the law allows, our total liability for any booking is capped at the amount you paid for that booking.

Our Privacy Policy explains what information we collect (your contact details, job details, and any photos you send us) and how we use it. The short version: we use it to do your job, and we use analytics and ad-measurement tools, including PostHog, Google, and Meta, to understand what brings customers to us.

California residents can opt out of the "sale or sharing" of personal information at any time: Do Not Sell or Share My Personal Information. The same link is in the footer of every page, and we honor the Global Privacy Control browser signal as an automatic opt-out. How to ask us to delete your information is in the Privacy Policy too.

Junkline texts you about your own job: your quote, your booking link, confirmations, arrival updates, and replies to messages you send us. You agree to them by entering your mobile number when you book on junkline.com/quote, where the notice under the number field says so (see how our texts work). If you text us first, we reply to your messages. We do not send marketing texts.

How often depends on your job, usually a few messages per job. Message and data rates may apply. Reply STOP at any time to stop texts, and HELP for help, or contact us at (213) 806-3399 or hello@junkline.com. Carriers are not liable for delayed or undelivered messages.

These terms are governed by California law. If we update them, the new version applies to bookings made after it's posted — we won't change the deal on a booking you've already made. If a court finds part of these terms unenforceable, the rest still stands.

Questions? Call or text (213) 806-3399 or email hello@junkline.com. See also our Privacy Policy.