Privacy Policy

Booking details — your name, phone number, email, pickup address, access notes (gate codes, parking), the items you book, and your order history.

Photos you upload — if you use the photo quote, the photos you attach. These can show the inside of your home, so we treat them carefully (see section 3).

Payment — payments are processed by our payment provider; we receive confirmation that you paid, never your full card number.

Technical basics— like most websites, our hosting provider keeps standard server logs (IP address, pages requested) to keep the site running and secure. We also use Google Analytics to understand how people find and use the site — which pages they visit and whether they complete a quote. It doesn't see your name, address, or the contents of your booking.

To quote your job, take your booking, and coordinate the pickup.

To dispatch: the crew assigned to your job gets what they need to do it — your name, address, phone, access notes, the item list, and your photos.

To contact you about your booking — confirmations, arrival updates, and follow-ups. We won't send you marketing unless you've asked for it.

Text messages: we text you about your own job (see Terms, section 10). Reply STOP to stop and HELP for help. We do not share or sell your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. The only companies that handle your number for texts are the providers that deliver them for us.

We do not sell your personal information for money. Ad-measurement sharing (section 4) is the only thing close, and you can turn it off.

When you upload photos for a quote, they're analyzed by an AI service (Anthropic's Claude) that identifies the items so we can price them — the same way a person would look at the photo, just faster. The result is a suggestion you review and can change before booking.

Photos are stored privately. They are not published anywhere, and they can only be viewed by our staff and the crew handling your job. If you'd like your photos deleted after your pickup, email us and we'll do it.

We use a small set of service providers to run Junkline: Vercel (website hosting and photo storage), Neon (our database), Anthropic (AI photo analysis), Google Analytics and PostHog (site-usage and funnel statistics), and our card-payment processor. Each receives only what it needs to do its job, and none of them may use your data for their own purposes beyond providing the service.

To measure our advertising, we may also share limited booking signals (for example, that a booking happened, its value, and hashed contact details) with the advertising platforms we buy ads from, such as Google and Meta, so they can tell which ads led to real jobs. California law may treat this kind of ad measurement as "sharing" of personal information, and you can opt out of it at any time (section 5).

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it — California residents have these rights under the CCPA, and we extend them to everyone. Email hello@junkline.com and we'll handle it. We may need to keep basic records of completed orders where the law requires it (for example, for taxes).

Opting out of "sale or sharing":use the "Do Not Sell or Share My Personal Information" link in the footer of every page. It takes effect immediately in your browser and stops our analytics and ad-measurement tools. We also honor the Global Privacy Control signal: if your browser sends it, you are opted out automatically, no clicks needed.

Junkline is a service for adults — it isn't directed at children, and we don't knowingly collect children's information.

If we change this policy, we'll post the new version here with a new effective date. Questions or requests: hello@junkline.com. See also our Terms of Service.